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    Terms of Service

    Terms of Service

    Overview

    This website is operated by Bead Aura Trading Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Bead Aura Trading Ltd. Bead Aura Trading Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. This is subject to change without notice. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    General Conditions

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    Online Store Terms

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    Health and Safety

    Our products can present a choking hazard or cause accidental damage particularly to young children. You must ensure that keep beads out of the reach of small children for safety reasons. We are not responsible for any injuries or damage that may occur in event of an incident.

    We strive to ensure that our products are sourced from suppliers and manufacturers who provide ethical, non-toxic, non-harmful products. However, in the unlikely event such an item is stocked by us, we are not liable if such products are sold in our store. We will endeavour to immediately remove these products should we become aware of it.

    Product Description

    Many of our products are handmade and/or of natural materials. In such products, the colour, size and shape may vary slightly from batch to batch and/or within any given batch which is inherent in the uniqueness of the product. While the product will be of similar quality as each other, they may not be identical either to each other or to the image.

    We will do our best to provide an accurate information of the product but all specifications, descriptions, images and other criteria are intended merely to present a general idea of the products described and unless otherwise specifically agreed in writing by our representative do not constitute a warranty or representation that any products purchased will conform with any such specifications, descriptions, images and criteria.

    We strive to use suppliers and manufacturers who provide consistent product quality. However, sometimes items differ radically from one delivery to the next. In this case, details will be updated on the website.

    All weights and quantities are estimated approximations only. Batches may vary slightly in weight and content.

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Cancellation, Returns and Exchange Policies.

    We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    If using dyed products for clothing or items to be worn next to the skin, we recommend you test these products for suitability first. We cannot hold ourselves responsible for surface dyed beads or other dyed products and in the event of any claim, sellers' liability shall in no circumstances exceed the invoice price of defective goods.

    Product descriptions for our products are subject to change without notice.

    Due to certain manufacturing processes we are unable to guarantee colour continuity. Due to the nature of handmade products, slight differences in shape/form are possible. Beads may discolour over time we cannot guarantee they will remain colourfast indefinitely.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    Pricing

    All prices include VAT.

    Prices and offers of our products can differ online and in store, fairs and other events.

    Despite our best efforts, a small number of the products in our catalogue are mispriced. However, we will verify prices as part of our dispatch procedures. If a product’s correct price is lower than our stated price, we charge the lower amount and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

    Prices for our products are subject to change without notice.

    Availability

    We try to keep every item on our website in stock at all times. Unfortunately this is not always possible. If an item is unavailable we will do our best to contact you by phone or email to notify you. Otherwise, we will send a close substitute if you have indicated on ordering that this is acceptable. If you accept a substitute, you will be charged for the price of the substitute.

    If you do not wish to have an alternative supplied, you will not be charged for any items in your order that are out of stock. If we are unable to contact you and you have indicated you do not want substitutes we reserve the right to send a partial shipment. On occasions we can back order items and send them on postage free, but this is at our discretion.

    Availability are subject to change without notice.

    Accuracy of Billing and Account Information

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Cancellation, Returns and Exchange Policies.

    Optional Tools

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Third-party tools include but not limited to tools such as RSS Feed Reader or Sagepay etc.

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    Third-Party Links

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    User Comments, Feedback and Other Submissions

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    Personal Information

    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

    Errors, Inaccuracies and Omissions

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    Prohibited Uses

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    Disclaimer of Warranties; Limitation of Liability

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Bead Aura Trading Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    Indemnification

    You agree to indemnify, defend and hold harmless Bead Aura Online and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    Severability

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    Termination

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    Entire Agreement

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    Governing Law and Jurisdiction

    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

    These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

    Payment Methods

    Payment can be made using credit card or debit card. You can place an order with us via the Bead Aura Online e-commerce site, by e-mail at [email protected] or by calling us on +44 (0) 744 075 7208.

    Credit Card: We accept all major credit card and debit cards - MasterCard, Visa, Visa Electron, Maestro, Delta, Switch, Solo. We do not accept American Express. Credit Card details can be entered during the checkout process, and are processed on a secure third-party server.

    PayPal: We can send payment requests using PayPal. Simply provide us with an e-mail address which we can use to send a PayPal Invoice.

    Pay by Cheque: Unfortunately, we no longer accept cheques.

    Pay by Bank Transfer: Should it be necessary to pay by Bank Transfer, we will supply you with the bank details for Bead Aura Trading Ltd. Any orders will be dispatched once payment has been confirmed by the bank.

    By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

    Delivery Policy

    Postage and packaging is calculated on checkout. P&P for orders over £40.00 are free.

    We aim to dispatch within 2 working days of receipt of payment.

    Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such.

    Every effort is made to package up all items in such a way as to ensure that they arrive to you in perfect condition.

    However, there is a very small possibility that breakages may occur on delivery. We cannot be held responsible for negligence or improper handling on the part of Royal Mail, Parcelforce or other delivery or handling agencies. In general, if serious damage has occurred in transit, compensation can be claimed against the handler.

    Standard Delivery (UK only1): The P&P of orders over £50 will be free with this option. This option does not guarantee next day delivery. Urgent or valuable items should be sent using Special Next Day Delivery as we do not take responsibility for any lost or delayed mail once the order is posted. To ensure your order is correctly delivered by Royal Mail, please select Recorded Sign For Delivery. Estimated delivery time is approximately 3 to 5 working days2.

    Recorded Signed For (UK only1) (Recommended): This option allows for Track and Trace to ensure that your order is delivered correctly by Royal Mail. If it does get lost during delivery, your order is insured by Royal Mail for up to £50. Urgent or valuable items should be sent using Special Next Day Delivery as we do not take responsibility for any lost or delayed mail once the order is posted. Estimated delivery time is approximately 3 to 5 working days2.

    Special Next Day Delivery (UK only1): All orders received before 1:00pm will be delivered by following business day before 1:00pm. If you make the order on a Friday and need it to arrive on a Saturday, leave a message on checkout and an extra £3.00 will be added to your order otherwise the order will arrive on Monday. This option guarantees next day delivery and allows you to track the progress of your order with Royal Mail.

    International (For Europe)3: This selection is available for if you live outside UK and within Europe. Your order will not be sent if the delivery option is incorrect so if the wrong selection is made, please contact us as soon as possible to amend your order. Estimated delivery time is approximately 7-9 working days2.

    International (Rest of World)3: If you live outside the UK and Europe, please select this option.

    Your order will not be sent if the delivery option is incorrect so if the wrong selection is made, please contact us as soon as possible to amend your order. Estimated delivery time is approximately 7-9 working days2.

    1 UK includes Highlands and Islands but excludes Republic of Ireland (Falls under Europe) 2 Estimates are provided by Royal Mail. For more information, please visit http://www.postoffice.co.uk. 3 Shipping prices are based on the total cost and weight of your order. We do our best to ensure you get the best price on shipping, however, please be advised that for all international orders where delivery costs exceed that stated on the website, you will be contacted by telephone or email to confirm your order with the updated shipping costs. Please note that no orders are final or deemed confirmed until confirmation of international delivery costs and acceptance of thereafter.

    Privacy Policy

    What we do with your information

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    With your permission, we may send you emails about our store, new products and other updates. You can sign up to this via our Newsletter.

    Consent

    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or calling us on 0744 075 7208

    Disclosure

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    Third Party Services

    Our store is hosted on Fasthost. Any non-sensitive data we hold about you is stored Fasthost's data storage on a secure server.

    Payments

    Bead Aura Online does not handle or store you payment details. Payments are handled by a secure, third-party service, Sagepay. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). On checkout, you will be directed to a Sagepay server to complete your transaction. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Once payment is complete, you will be redirected back to the Bead Aura Online website.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    You can find more information on Sagepay's Security Policy here: http://www.sagepay.co.uk/policies/security-policy

    Security

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    Cookies

    Bead Aura Online does not disclose buyers’ information to third parties apart from the purposes of completing a transaction. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:

    a. Take and fulfil customer orders

    b. Administer and enhance the site and service

    c. Only disclose information to third-parties for goods delivery purposes

    Changes to this Privacy Policy

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    Questions and Contact Information

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us on [email protected]

    Cancellation, Returns and Exchange Policies

    Bead Aura Online takes pride in our reputation for quality and service. However, if for any reason you are dissatisfied with your purchase, we will be happy to help you with a prompt exchange or refund.

    If there has been a mix-up with your order, please notify us straight away. We try really hard to dispatch everything accurately, but occasionally a mistake is made. In this case, every effort is made to rectify the situation as quickly as possible.

    Returns and Refunds

    Please check your order carefully when it arrives to ensure everything is correct. If there are any problems or you are simply unhappy with your order, please email us at [email protected] or call us on +44 (0) 744 075 7208 during our opening times.

    Unfortunately, we cannot be held responsible for negligence or improper handling on the part of Royal Mail, Parcelforce or other delivery or handling agencies. In general, if serious damage has occurred in transit, compensation can be claimed against the handler.

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in resalable condition.

    Please be aware that replacements or refunds over and above our statutory obligations are at our own discretion.

    We reserve the right to charge a handling fee on discretionary returns.

    Several types of goods are exempt from being returned, exchanged or refunded. This includes:

    • Gift cards
    • Downloadable software products
    • Certain products such as Earring Hooks and Studs on the grounds of health and safety
    • Any merchandise marked 'Clearance' or 'Sale'
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Items purchased in person at Bead Fairs or other events cannot be returned to the Online Store
    • Any item from orders more than 14 days after delivery

    To complete your return, we require a receipt or Proof of Purchase.

    Please do not send your purchase back to the manufacturer.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

    Replacements and Exchanges

    Exchanged goods will be considered a new order and postal charges will be made as such.

    We only replace items if they are defective or damaged. If the item is clearly labelled at the time of purchase as incorrect or faulty, then any replacements or exchanges will be considered a new order and postal charges will be made as such. If you need to exchange it for the same item, send us an email first at [email protected] and unless informed otherwise, send your item to: Bead Aura Trading Ltd 114 Colindale Avenue, London, NW9 5GX.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

    Shipping a Return Item

    To return your product, you need to first contact Bead Aura Trading Ltd at [email protected] or calling us on 0744 075 7208. Unless told otherwise, you should mail your product to: Bead Aura Trading Ltd 114 Colindale Avenue, Colindale, NW9 5GX.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we provide the cost of return shipping, this will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over £50, you should consider using a trackable shipping service such as Special Next Day Delivery or purchasing shipping insurance as well as obtaining a Proof of Postage from your courier service. We don’t guarantee that we will receive your returned item.

    Returns can only be accepted on items received by us so we recommend that you obtain a Proof of Posting which is free from the Post Office. When we get the goods back in good condition, we will let you know.

    Please package any returns carefully in a padded bag or box.

    Clearance and Sale items

    Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded or exchanged.

    Cancellations and Changes to Order

    If your order has been confirmed but not yet sent and you would like to change or cancel your order, you can do so by emailing us at [email protected] or calling us on +44 (0) 744 075 7208 during our opening times.